FAQ

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Switching To Diamond Electric

The process is very simple. Select your preferred electricity plan. Once you have selected the plan, you will be directed to the following documents. Please read them thoroughly:

1) Consumer Advisory Notice
2) Fact Sheet of the plan
3) Key Terms and Conditions

The documents include the following key information:

  • Price plan type
  • Electricity rate
  • Other fees and charges (if any)
  • Contract duration
  • Changes in electricity rate, other fees or charges (if any)
  • Automatic renewal
  • Early termination fee (if applicable)
  • Consumption type used for billing
  • Any redemptions, rewards, etc (if applicable)

and then fill out an online application, and make a security deposit (if required).

No, there will not be any electricity disruption. The electricity infrastructure is still maintained by SP Group, which means that there will be no change to your existing meter (unless you opt for a new AMI Meter i.e. Smart Meter) or wiring. Diamond Electric will only be taking over the billing and financial obligations pertaining to your electricity supply.

Yes you may switch to Diamond Electric provided there is no outstanding arrears with SP Group. You are also required to change to normal meter scheme. There is no cost for the change of meter scheme. Kindly email us at enquiries@diamond-electric.com.sg or call us at 6-DIAMOND (6342 6663) for more information.

Yes, you may sign up on behalf of the Account Holder. Applications that are not made directly by the Account Holder require authorisation by the Account Holder. During the enrollment process, please select ‘No’ when asked if you are the Account Holder. Please download the Third Party Authorisation Letter, fill it in with the relevant information, and upload it together with the relevant documents to the online enrollment page later in the enrollment process.

If you are a residential consumer, and do not opt for a new AMI Meter (i.e. Smart Meter) to be installed by SP Group, it will take 6 to 8 business days.

If you are a business consumer, or require a new AMI Meter (i.e. Smart Meter) to be installed by SP Group , it could take longer, ranges from 30 to 60 days (subjected to SP Group’s timeline). Kindly contact us at 6-DIAMOND (6-342-6663) or email us at custcare@diamond-electric.com.sg for more information.

No. There will not be any change to your existing meter (unless you opt for a new AMI Meter i.e. Smart Meter) or wiring. Your meter will continue to be managed and read by SP Group.

No. Residential customers do not need to install a new AMI Meter (i.e. Smart Meter), however if you choose to have one installed by SP Group, then there will be a meter installation fee of $42.80 (inclusive of GST) by SP Group that Diamond Electric will collect on SP Group’s behalf.

Businesses are required to have an AMI Meter (i.e. Smart Meter) installed at their premises by SP Group to measure and remotely read their half-hourly electricity consumption. There will be a meter installation fee of $42.80 (inclusive of GST) by SP Group that Diamond Electric will collect on SP Group’s behalf.

Plans & Pricing

Diamond Electric offers Discount off Tariff Plans. 

Discount off Tariff Plans offer you a percentage discount from the prevailing regulated tariff, so you can enjoy guaranteed saving. The tariff is revised by SP Group and is regulated by Energy Market Authority (EMA) every 3 months in January, April, July and October.

SP Group publishes the regulated tariff every quarter or once every three months. The regulated tariff applies as the tariff for customers of SP Group during the period for which it is announced. You can view the current regulated tariff at this site: https://www.ema.gov.sg/Residential_Electricity_Tariffs.aspx

SP Group determines the tariff and this tariff is regulated by Energy Market Authority (EMA). It is a rate which is determined based on 2 main components – fuel cost and non-fuel cost. You can learn more about the breakdown of the regulated tariff at this site: https://www.ema.gov.sg/Residential_Electricity_Tariffs.aspx

There are no one-time or registration fees when you switch to Diamond Electric.

Diamond Electric is committed to providing rates and plans which are transparent. Some third-party charges may be passed on to our consumers. The list of charges that may be applicable to you can be found here: https://diamond-electric.com.sg/resources/

Diamond Electric has been in the energy business for more than 10 years. We leverage on commercial efficiencies, such as technology, sales, and marketing to keep costs and overheads at an optimum level, thus keeping the prices for the electricity plans that we offer competitive and affordable.

Billing & Payment

Please do not hesitate to contact us on 6-DIAMOND (6-342-6663) or email us at custcare@diamond-electric.com.sg and we will glad to assist.

Only residential consumers will be eligible for U-Save. Please visit: https://www.openelectricitymarket.sg/residential/faqs/u-save-rebates for more information.

Your U-Save rebates will be applied to both your SP Services bill for water, gas and waste removal service (if any) and your Diamond Electric bill for electricity, in the following way:

The U-Save rebates will be applied to your SP Services bill first and any remainder will be applied to your Diamond Electric bill. For more information, please visit: https://www.openelectricitymarket.sg/residential/faqs/u-save-rebates for more information.

We have GIRO, Credit / Debit Cards, AXS, internet banking, and cheque available as payment modes. Please visit https://diamond-electric.com.sg/payment

Security Deposit (Currently waived for residential customers)

Your security deposit is calculated based on the last three months average electricity bill multiplied by two. Basically, a two-month bill amount is required to be placed as a security deposit. (Currently security deposit is waived for residential consumers when they sign up to our plans)

If less than three month’s bills are available, we will use the bills for calculation. In the event that no bills are available, please contact us at 6-DIAMOND (6342 6663) or email us at enquiries@diamond-electric.com.sg for more information on the security deposit.

Upon successful switch from SP Services to Diamond Electric, approximately 65% of your security deposit with SP Services will be credited into your SP Services account, which will offset non-electricity charges with them. In the event there is any balance, it will be used to offset future non-electricity charges with SP Services. Alternatively, you may request SP Services to refund the security deposit allocated to SP Services electricity account, to you.

The balance 35% of the SP Services security deposit will remain in your SP Services account as the security deposit for the non-electricity services.

Your security deposit may be adjusted, based on your average monthly electricity consumption from time to time, in accordance to the security deposit formula indicated here

Your security deposit will be returned to you after offsetting any outstanding balance in your electricity account.

Contract Terms & Switching Out

At the end of your contract, you may switch out to another retailer or SP Services.

* For Freedom Plans, you may terminate these plans without early termination charges, by giving us 1 month’s written notice. For termination of the Freedom Plans with less than 1 month’s written notice, an Express Closure Fee of $32.10 (inclusive of GST) will apply.

When your contract is up for renewal, we will notify you by issuing a reminder to you at least 30 days prior to the expiry. In the event we are unable to contact you, or we do not receive a reply from you at least 14 days prior to the expiry of the contract, it will be automatically renewed to (a) the same contract duration and (b) the renewed electricity rate will be 5% off the prevailing regulated tariff at the point of renewal. Within the first 30 days from the start of the renewed contract, you may terminate the contract as long as prior written notice of at least 30 days is given.

*Not applicable for Freedom Plans.

If you are on a plan on which there is a contract period, and the contract period is not yet satisfied, you may be liable for an early termination penalty. Visit https://diamond-electric.com.sg/resources/ for more information.

*Not applicable for Freedom Plans.

At the end of your contract (Non-Freedom Plans), you may switch out to another retailer or SP Services. Please provide to us a written notice of your intention not to renew to us, at least 14 days prior to the contract expiry date.

There will be a charge of $10.70 (inclusive of GST) for account closure collected on behalf of SP Group in the event you close your account directly with us.
You may contact us at Tel : 6-DIAMOND (6-342-6663, +65 6342-6663 from overseas) or Email : custcare@diamond-electric.com.sg for more information.

If you relocate premises during the contract period, please contact us at custcare@diamond-electric.com.sg at least 30 days before you move out. There will be an account closure fee of $10.70 (inclusive of GST) collected on behalf of SP Group as well as an early termination charge applicable for your contracted premise. 

Contact us within 4 months at custcare@diamond-electric.com.sg to sign up for your new premise to resume the remaining period of the previous contract at the same rates. Upon resuming the contract successfully on your new premise with us, we will credit the early termination charge to your new electricity account.

* Relocation means the change of premise address only. The Account Holder does not change.
* Relocation is not applicable to Freedom Plans.

There may be an early termination charge, according to your contract. Please click here for more information.

*Not applicable for Freedom Plans.

For Freedom Plans, you may terminate these plans without early termination charges, by giving us 1 month’s written notice. For termination of the Freedom Plans with less than 1 month’s written notice, an Express Closure Fee of $32.10 (inclusive of GST) will apply.

Feedback & Customer Service

In the unlikely event that there is an electricity disruption, please do not hesitate to contact us. The electricity supply and infrastructure continue to be maintained by SP Group. You can contact us on 6-DIAMOND (6-342-6663) or contact SP Group directly at 1800-778-8888 for assistance.

Please do not hesitate to call us on 6-DIAMOND (6-342-6663) if you have any feedback.

If applicable, we have a dispute resolution process which can be found here. Should you have any feedback, we would like to hear from you and use that to engage with you in a mutually benefitting way, allowing us to provide you with superior service and continuous improvement.

We have various channels available for you to contact us and they are listed below:

Tel : 6-DIAMOND (6-342-6663, +65 6342-6663 from overseas)

Email : custcare@diamond-electric.com.sg

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