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Payment Information
Security Deposits
The calculation of the Security Deposit is 2 months electricity bills and the formula is:
(Average monthly consumption based on the latest 3 months electricity consumption) multiply by (The current regulated tariff) multiply by (2 months)
Residential customers* – In the event that no historical billing information is made available to Diamond Electric, the security deposit will be as indicated below:
*Currently security deposit is waived for residential customers when they sign up to Diamond Electric's plans
Business customers – In the event that no historical billing information is available, kindly contact our customer service hotline at
6-DIAMOND (6342-6663).
Schedule of Third-party rates
| Description | Rate | Unit | Party Charged To |
| EMC Charges | |||
| Energy Market Company Administration Charges (EMC Fees) | variable | $ / kWh | Diamond Electric |
| Power System Operator Administration Charges (PSO Fees) | variable | ||
| Hourly Energy Uplift Rebate (HEUR) | variable | ||
| Monthly Energy Uplift Charges (MEUC) | variable | ||
| Allocated Regulation Price (AFP) | variable | ||
| Uniform Singapore Energy Price (USEP) | variable | ||
| Transmission Use-of-System Charges | |||
| Peak Period Charges | $ 0.0568 | $ / kWh | Diamond Electric |
| Off Peak Period Charges | $ 0.0427 | ||
| Recurring Market Support Service Charges | |||
| Meter Reading and Data Management | $ 2.33 | $ / meter | Diamond Electric |
| Market Development and Systems Charge | $ 0.004263 | $ / kWh | |
| Retail Settlement Uplift | $ 0.001217 | $ / kWh | |
| Telephone Line Subscription used for Remote Meter Reading (if applicable) | Fixed Line: $13.38/month GSM Line: $16.05/month | $ / account | Consumer |
| Value Added Services | |||
| Paper Bill (if applicable) | $1.07 | $ / bill | Consumer |
| AMI Installation Fee (if applicable) | $42.80 | $ / meter | Consumer |
| Other Charges | |||
| GIRO Admin. Charge per GIRO Rejection | $1.07 | $ / time | Consumer |
| Credit/Debit/Cheque Admin. Charge per Payment Rejection | $5.35 | Consumer | |
| * Please note the above rates are inclusive of GST | |||
*Electricity tariffs are regulated by the Energy Market Authority (EMA) and are revised every three months. The current regulated tariff is 25.82 cents/kWh (1 Oct to 31 Dec 2018 & inclusive of GST)
Please view Terms & Conditions here.
Early Termination
The formula to calculate the early termination penalty is:
(50% of the average monthly bill based on the last 3 months’ bills) multiply by (number of unfulfilled contract months)
Example:
Supposed your last 3 months bills is $90, $140 and $130. Your average monthly bill is $120.
You have 3 months remaining in your contract, when you want to proceed with an early termination, the amount is:
50% x ($120) x 3 months = $180
Diamond Energy Merchants Pte. Ltd.
Retail licence no. EMA/RE/009
Company registration no. 201116636
All rights reserved 2018
1 CleanTech Loop, #02-08 CleanTech One, Singapore 637141
Tel 6342 6663 | Fax 62423638
Email: enquiries@diamond-electric.com.sg
Terms and Conditions
Standard Terms and Conditions
Standard Complaints Dispute Procedure